Warranty

Digz.com Warranty Overview

At Digz.com, we value every single customer who chooses to use our product. All Bikes and Accessories of the Digz.com offering are warranted to the original consumer to be free from defects in material and workmanship as long as the original consumer owns it. Digz.com recommends having a professional Bike Mechanic for all repair. Please read carefully as this concerns your rights and obligations as once you purchased and used our products, it is assumed that you have read, understood and agreed with the terms set as following. Digz.com will replace “free of charge”, during the warranty period, any part that proves defective in material and/or workmanship under normal installation and use.

Bikes – 2 Year LIMITED WARRANTY

Digz.com warrants its products to be flawless during normal use. If the product should be found defective during normal use, you may obtain warranty replacement through the original place of purchase. If these products are unavailable by the original place of purchase then Digz.com. will, free of charge, mail the original owner the pieces or parts necessary. All warranty replacements will be shipped prepaid ground service. If expedited shipping is requested customer will be responsible for shipping charges. This product warranty applies only to Digz.com products used in the United States ONLY.

Digz.com also warrants all other aspects of it's Bikes including material, to be free of defects in material and workmanship during normal personal and non-commercial use within 1 Year from the date of purchase to its original owner

If a defect is found in normal personal and non-commercial use, Digz.com/span> will, at its election, repair, provide a replacement part or product, or make an appropriate adjustment. Damage to a product caused by improper installation, accident, misuse, or abuse is not covered by this warranty. Improper care and cleaning will also void the warranty.

Proof of purchase (original sales receipt) MUST be provided to Digz.com with all warranty claims. Digz.com will not be held responsible for labor charges, installation, or other incidental or consequential cost. In no event shall the liability of Digz.com exceed the purchase price of the item purchased.

To obtain warranty service you may contact Digz.com by emailing us at: support@digz.com

Digz.com will, at its election, repair, replace or make appropriate adjustment where Digz.com inspection discloses any such defects occurring in normal usage within 1Year after the purchase to its original owner. Proof of purchase (original sales receipt) MUST be provided to Digz.com with all warranty claims. Digz.com is not responsible for stains or discolorations due to improper care, washing or use with harsh chemicals.

Some states/provinces do not allow limitation on how long an implied warranty lasts, or the exclusion or limitation of special, incidental or consequential damages, so these limitations and exclusions may not apply to you. This warranty gives you specific legal rights. You may also have other rights which vary from state/province to state/province.

*NEVER USE CLEANERS CONTAINING ABRASIVE CLEANERS, AMMONIA, BLEACH, ACIDS, ALCOHOL, SOLVENTS OR OTHER PRODUCTS NOT RECOMMENDED FOR CLOTHING. THIS WILL VOID THE ITEM’S (OR ITEMS’) 2-YEAR LIMITED WARRANTY. 

DIGZ BIKES PURCHASE AGREEMENT

By purchasing a DIGZ Bike you are agreeing to the following terms and Conditions.  

STANDARD LIMITED WARRANTY

DIGZ warrants every new DIGZ electric bicycle to be free from manufacturer defects in material and/or workmanship provided that the product is used in a standard and controlled manner, and maintained according to its owner’s manual.

This warranty is valid in the United States only and applies to the person or entity that originally purchased the product from DIGZ or its authorized dealers in the United States (not transferable to a subsequent purchaser). The warranty period commences upon the date of original purchase. Proof of purchase from an authorized DIGZ dealer and photo/video evidence of the defect are required to receive the warranty support. 

WHAT IS COVERED BY MY WARANTY?

DIGZ Bikes warrants every new DIGZ product against defects in material and/or workmanship as follows: 

Limited ONE (2) Year Components Warranty

DIGZ electric bicycle: frame, suspension fork, stem, handlebar, headset, LCD display, seat post, saddle, brake levers, cables, bottom bracket, crankset, pedals, chain, rims, wheel hub, freewheel, cassette, derailleur, calipers, shifter, brake discs/rotors, brake/shifter cables, motor, throttle, controller, wiring harness, kickstand, grips, head and tail lights, rear rack, fenders, reflectors, and hardware. 

Warranty does not extend to any damage resulting in water related damage or any damage resulting from Purchaser exceeding the weight limit of 250lbs. The weight limit includes both rider and any gear. Warranty does not extend to any wear and tear.  

Limited SIX (6) Month Lithium-Ion Battery

Lithium-Ion batteries are warranted to be free from manufacturer defects in materials and/or workmanship for a SIX (6) month period from the date of original purchase. The battery warranty does not include damage from power surges, use of improper charger, improper maintenance, misuse, normal wear or water damage.

Warranty does not extend to any damage resulting in water related damage or any damage resulting from Purchaser exceeding the weight limit of 250 lbs. The weight limit includes both rider and any gear. Warranty does not extend to any wear and tear.  

Limited 15 Days Full Replacement Warranty

If an DIGZ product is not working properly because of a major manufacturer defect within the first 15 days of original purchase, DIGZ Bike will repair or replace any defective product at its sole option and expense upon determining whether the damage, failure, or loss is due to a major manufacturer defect. DIGZ will first issue replacement parts for a reasonable number of tries (as determined by DIGZ). If the product does not function properly after the parts replacement attempts, DIGZ will send a full replacement bicycle or scooter upon receipt and inspection of the original product and replacement parts.

DIGZ reserves the right to charge 25% of the product price in case the original product is returned in a bad manner, with the insufficient protective material, not in accordance with the instructions provided by DIGZ, or shows signs of excessive use, neglect, dirt, dust. A full replacement product will be issued only after such fee is paid in full. 

Limited 7 DAYS Shipping Damages Coverage

DIGZ will repair or replace the parts damaged during shipping at its sole option provided that such damage is documented on the bill of lading and reported to the dealer or DIGZ within the first 7 days after delivery. It is the customer’s responsibility to inspect the box and the product at the time of delivery, take pictures of any damage and keep all packaging and paperwork until the damage claim process is complete. 

What is NOT covered by this warranty?

  • DIGZ product without presented proof of purchase from an authorized DIGZ Bike dealer AND photo/video evidence of the defect;
  • DIGZ product purchased from an unauthorized DIGZ Bike dealer;
  • Coastal Cruisers product with an expired warranty period;
  • DIGZ product transferred to a subsequent purchaser or owner;
  • Normal wear and tear (scrapes, scratches, etc.);
  • Consumables (components that are subject to a short life and periodic replacement due to their functions including, but not limited to tires, tubes, brake pads, spokes, alkaline batteries, saddle covering, paint, mineral oil, and other lubricants);
  • Assembly or tune-up fees;
  • Costs associated with inspection, labor, packaging material, shipping of warranted products;
  • Damage or defects resulting from failure to follow instructions in the owner’s manual, improper assembly, use of incompatible and non-original parts, improper maintenance, storage, and transportation, alterations, modifications, acts of God, accidents, misuse, neglect, abuse, water damage, operator’s error, commercial activities, extreme or excessive riding, and other types of non-standard use;
  • Damage or defects resulting from an attempted repair unless performed by an authorized DIGZ Dealer with DIGZ Bike’s knowledge and approval;
  • Damage or defects caused by flood, lightning, earthquake, war, vandalism, theft, brownouts or sags (damage due to low voltage disturbances). 

How to obtain warranty support?

Step 1

Make sure to have the following available: original bill of sale with unexpired warranty period (proof of purchase), photo/video evidence of the defective part or product, and main product information (such as model, serial number, battery voltage, motor wattage).

Step 2

Read the respective manual and FAQs for troubleshooting and repair instructions. If the solution is not found, contact the authorized DIGZ Bike dealer (seller) from whom you purchased your product and report an issue. As your number one resource, the dealer shall evaluate the problem, provide instructions for troubleshooting and make attempts at resolving it.

Step 3

If the issue is deemed as manufacture defect in materials and/or workmanship, please have your dealer contact DIGZ to begin warranty process. DIGZ shall repair or replace parts that are found by DIGZ to be defective and covered by the limited warranty.

If within the warranty period, identical materials are unavailable at the time of repair or replacement, DIGZ reserves the right to substitute materials of equal or better quality. Replacement products may be new or reconditioned. All products that are replaced will become the property of DIGZ and must be returned upon request. Any item repaired or replaced under these terms will be covered by the limited warranty for the remainder of the original warranty period.

Terms of warranty published on the DIGZ Website are considered current and controlling when a warranty claim is made. In no event shall DIGZ Bikes be responsible for any direct, indirect or consequential damages, including without limitation, damages for personal injury, property damage, or economic losses, whether based on contract, warranty, negligence, or product liability in connection with their products.

DIGZ reserves the right to refuse any warranty claim. 

Indemnification: 

Purchaser hereby releases, Indemnifies and holds harmless DIGZ and its parent companies, successors, assignees and their respective officers, directors, agents and employees, from and against all claims arising from or related to use by Purchaser or any third party. Purchaser covenants that , at its own expense and at the request of DIGZ, it will investigate and resolve every such claim made and defend every suit, action or proceeding that may be brought against DIGZ based on any such claim, including, but not limited to, any suit, action or proceeding brought based on contract, tort or product liability claims. Purchaser agrees to pay all costs, damages, expenses (including attorney's fees), and judgements that DIGZ may sustain be reason of any such claim, suit, action or proceeding. DIGZ shall, within a reasonable period of time, give Purchaser written notice of any such claim, counterclaim, suit, action or proceeding.

Purchaser agrees that this purchase agreement includes all of the terms, conditions and warranties as set forth above and that this Agreement cancels and supersedes any prior agreement and as of the date hereof, comprises the complete and exclusive statement of the terms of the Agreement relating to the subject matters covered hereby. The Purchaser by his/her execution of this Agreement acknowledges that he/she has read its terms, conditions, and warranties hereof. NO RETURNS, REFUNDS, OR EXCHANGES ARE PERMISSIBLE EXCEPT AS NOTED ABOVE.

Any questions or concerns regarding our warranty plan, please e-mail us at support@digz.com

FAQs

Electric bikes add power to your pedal power enabling you to do more with a bicycle and have more fun!

Ride faster when compared to a conventional bike. You may be surprised how quickly you can get around even compared to a car. With an eBike you can avoid traffic using bike routes, maintain a higher average speed than a conventional bike, and then park (for free) extremely close to where you are going.

Enjoy riding uphill and into headwinds because the electric assist helps you along.

Don’t sweat it; ride with higher assist to get to work quickly and with no sweat. Then ride home with less assist to get a workout if you want.

Safety. Safely get through intersections by being able to accelerate quickly from a stop.

Save the joints. eBikes can make bike riding fun again by making putting less pressure on knees, hips, and other joints.

Enjoy the ride together. You may have a riding partner that rides at a different speed than you. An eBike can even out the pace for both of you.

Leave the car at home. The convenience, the ease and the speed of an electric bike make it an alternative to an automobile more often than a regular bike. A study by Portland State University shows that eBike owners ride more frequently and farther than when they relied on their traditional bike.

Have more fun! Riding a bicycle is already fun and when you add electric assist it becomes even more fun. Notice how many people come back from an eBike test ride with a huge smile on their face!


-       Commuting to work

-       Taking the kids to school with kids seats or trailer

-       Running everyday errands; groceries, post office, shopping, etc.

-       Exploring new parts of the city, countryside, forest, or beach

-       Bicycle touring

-       Mountain biking

-       Business deliveries: restaurants, postal services (FedEx, UPS, DHL, and others use them)

-       eBike share programs and rentals.


Most electric bikes in the U.S. will provide you with assist up to 20 mph, putting them in California Class 2 category. California class 3 bikes will provide power up to 28 mph, but only while your pedaling.


They certainly can, but the intent of an electric bicycle is to be very similar to a conventional bicycle and that includes the speed that it can travel. If eBikes provided higher power assisted speeds then they would be regulated like a scooter/motorcycle which requires registration, licensure, insurance, etc. In addition, this would limit where eBikes can be ridden.

Bicycles and electric bicycles are great vehicles because they do not require registration, licensure, insurance, and there are so many places they can be ridden.


Most electric bikes have a range of 20-40 miles and that depends on the riding conditions (hills, headwinds, etc.), how much pedal power you are providing, and how much weight you are moving (yourself + cargo). You can get eBikes with more range (up to 100 miles) but they are generally more expensive and weigh more because of the larger battery pack. Quick tip: charging your battery at work will help to increase your daily range.


Generally electric bikes in the U.S. will range from 250 watts to 750 watts. 750 watts is the maximum power to still be a considered a Class 2 bicycle and that equates to 1 horsepower.


Most electric bike batteries will fully charge from empty in 3 to 6 hours depending on the battery size.


In general it will cost $0.03 to $0.10 to charge an electric bike battery pack. This will depend on what your local electricity supplier charges. With this in mind, most employers will not mind if you charge your battery at work.


Some electric bikes have this feature but this requires a substantial amount of your pedal power, so be ready for one heck of a workout! Some of these same eBikes have regenerative braking that will charge the battery as you are braking, similar to the way electric cars do, but this technology is expensive and not effective for the average rider.


It depends on your riding preference. Some people like throttle because it allows them to cruise along with or without pedaling. Pedal assist adds assist as soon as you start pedaling and people who are used to riding conventional bikes tend to prefer this system. Many eBikes in the U.S. have both throttle and pedal assist so you may not have to choose between the systems. If you have to choose between them, make sure you spend a significant amount of time riding both systems to determine what works best for you.


Electric bikes range in price from $500 to $10,000+ but the average retail price range for quality electric bikes is $1,200 to $3,500.


Generally electric bikes range from 45 pounds to 60 pounds. Of course there are the exceptions on both sides of that range.

Digz Bikes®

We are a Manufacturer Direct Electric E-Bike company located in Laguna Beach, CA

Our E-Bikes are designed and assembled in the USA

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